Refund & Cancellation Policy

At Balloon Magic, we strive to provide the best decoration services for your special occasions. This Refund & Cancellation Policy outlines the terms related to cancellations, rescheduling, and refunds.

1. Cancellations

• Cancellations made 7 days or more before the event date are eligible for a partial refund.
• Cancellations made 3–6 days before the event date will incur a 50% cancellation fee.
• Cancellations made within 72 hours of the event date are non-refundable.

2. Rescheduling

• Events can be rescheduled at least 5 days before the event date, subject to availability.
• If the rescheduled date is unavailable, the booking will be treated as a cancellation.

3. Refund Process

If eligible, refunds will be processed within 7–10 business days to the original payment method. Any payment gateway charges or transaction fees are non-refundable.

4. Non-Refundable Situations

• Last-minute cancellations due to change of mind.
• Venue restrictions or conditions beyond our control.
• Adverse weather conditions affecting outdoor decorations.

5. Contact for Cancellations

To cancel or reschedule your booking, please contact us as soon as possible using the details below:

• Address: E Block, near Pandav nagar, Block D, Ganesh Nagar, New Delhi, Delhi, 110092
• Phone: +91 9953833211
• Email: contact@balloonmagic.in, bookings@balloonmagic.com
• Working Hours: Mon - Sat: 9:00 AM - 8:00 PM | Sunday: 10:00 AM - 6:00 PM

Last updated: October 12, 2025